Lite + Pro Lite limits

Support

Having trouble with WPsigner? This section covers the most common issues and questions. If you can’t find what you’re looking for here, reach out to the support team directly.

Support Resources

Resource	Description
Use Docs with AI	Copy per-page Markdown or topic packs into ChatGPT, Claude, Cursor, or any assistant
Troubleshooting	Step-by-step solutions for installation issues, email delivery problems, signing errors, and integration failures
FAQ	Answers about Lite vs Pro, licensing, MainWP, Uncanny Automator, and security
Lite vs Pro	Feature matrix and upgrade path without losing documents
Glossary	Envelope, TSA, OTP, campaign, audit trail, and other terms
Report a Security Issue	Responsible disclosure for vulnerabilities in WPsigner

Common Issues

Installation & Activation

Plugin won’t activate → Check PHP version (7.4+ required) and missing extensions
Setup wizard errors → Verify openssl and gd/imagick extensions are enabled
Database errors → Ensure MySQL 5.7+ and CREATE TABLE permissions

Email Delivery

Signers not receiving emails → Check SMTP configuration or install a mail plugin (WP Mail SMTP, FluentSMTP)
Emails going to spam → Configure SPF, DKIM, and DMARC records for your domain

Signing Page

PDF not loading → Check server memory limit (256MB+ recommended)
Signature not saving → Verify JavaScript errors in the browser console
Mobile display issues → Clear browser cache and ensure responsive mode is active
Vietnamese or accented names missing on the signed PDF → WPsigner → Languages → Signed PDF fonts → install Accented Latin
Signer asked to log in to WordPress → that row has Require WordPress login on; they must use the matching account email

For detailed solutions, see the Troubleshooting Guide.

Contact Support

If the documentation doesn’t resolve your issue:

Support Portal: wpsigner.com/contact
Security issues: Report a vulnerability (Patchstack VDP)
Response Time: Typically within 24 hours on business days

When contacting support, include:

Your WPsigner version (found in WPsigner → Settings → General)
Your WordPress and PHP versions
A description of the issue and steps to reproduce it
Any error messages from wp-content/debug.log

Enable debug logging before contacting support — it helps resolve issues faster:

// In wp-config.php
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

Then check wp-content/debug.log for entries starting with [WPsigner].