# Support

> Find solutions to common issues, answers to frequently asked questions, and ways to get help with WPsigner.

edition: both
Edition: Lite + Pro
AI note: This page applies to Lite and Pro. Call out Lite limits (PDF only, max 2 signers, email OTP, local timestamp) when they apply. Do not invent Pro-only features.
HTML: https://docs.wpsigner.com/support/
Markdown: https://docs.wpsigner.com/md/support.md
Source file: support/index.md

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Having trouble with WPsigner? This section covers the most common issues and questions. If you can't find what you're looking for here, reach out to the support team directly.

---

## Support Resources

| Resource | Description |
|----------|-------------|
| [Use Docs with AI](/support/use-with-ai/) | Copy per-page Markdown or topic packs into ChatGPT, Claude, Cursor, or any assistant |
| [Troubleshooting](/support/troubleshooting/) | Step-by-step solutions for installation issues, email delivery problems, signing errors, and integration failures |
| [FAQ](/support/faq/) | Answers about Lite vs Pro, licensing, MainWP, Uncanny Automator, and security |
| [Lite vs Pro](/getting-started/lite-vs-pro/) | Feature matrix and upgrade path without losing documents |
| [Glossary](/glossary/) | Envelope, TSA, OTP, campaign, audit trail, and other terms |
| [Report a Security Issue](/support/security/) | Responsible disclosure for vulnerabilities in WPsigner |

---

## Common Issues

### Installation & Activation
- Plugin won't activate → Check PHP version (7.4+ required) and missing extensions
- Setup wizard errors → Verify `openssl` and `gd`/`imagick` extensions are enabled
- Database errors → Ensure MySQL 5.7+ and `CREATE TABLE` permissions

### Email Delivery
- Signers not receiving emails → Check SMTP configuration or install a mail plugin (WP Mail SMTP, FluentSMTP)
- Emails going to spam → Configure SPF, DKIM, and DMARC records for your domain

### Signing Page
- PDF not loading → Check server memory limit (256MB+ recommended)
- Signature not saving → Verify JavaScript errors in the browser console
- Mobile display issues → Clear browser cache and ensure responsive mode is active
- Vietnamese or accented names missing on the signed PDF → **WPsigner → Languages → Signed PDF fonts** → install **Accented Latin**
- Signer asked to log in to WordPress → that row has **Require WordPress login** on; they must use the matching account email

For detailed solutions, see the [Troubleshooting Guide](/support/troubleshooting/).

---

## Contact Support

If the documentation doesn't resolve your issue:

- **Support Portal**: [wpsigner.com/contact](https://wpsigner.com/contact/)
- **Security issues**: [Report a vulnerability](/support/security/) (Patchstack VDP)
- **Response Time**: Typically within 24 hours on business days

When contacting support, include:
1. Your WPsigner version (found in **WPsigner → Settings → General**)
2. Your WordPress and PHP versions
3. A description of the issue and steps to reproduce it
4. Any error messages from `wp-content/debug.log`

> **tip**
Enable debug logging before contacting support — it helps resolve issues faster:

```php
// In wp-config.php
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
```

Then check `wp-content/debug.log` for entries starting with `[WPsigner]`.