| What you see | What to check |
|---|
| No WPsigner app in the builder | FlowMattic, WPsigner, and this addon are all active |
Admin warning about flowmattic-apps | wp-content must be writable so the addon can create wp-content/flowmattic-apps/wpsigner/ |
| App missing after a FlowMattic update | Open FlowMattic → Workflows again. FlowMattic does not publish a stable third-party SDK, so a future FlowMattic release may need an addon update |
| What you see | What to check |
|---|
| Nothing happens | The workflow is On. Off workflows do not run |
| Capture stays empty | Turn the workflow On, then run the WPsigner event. Capture while Off may not record |
| Template filter never matches | The document must have been created from that template while this addon was active. Use Any template to confirm the trigger itself works |
| Form trigger is silent | Document created can still run. Document created from a form or order is the one that includes SOURCE |
| Two workflows fire on one signature | In-form signing also fires Document signed. Use the form trigger when you need the form ID |
Workflows saved before the addon was installed are picked up the next time an administrator loads a screen that scans FlowMattic tables.
| Message | Meaning |
|---|
| Document not found | DOCUMENT_ID is empty or points at a deleted document |
| This document can no longer accept signers | The document is completed, declined, expired, cancelled, or in the trash |
| A signer who already signed, approved, or declined cannot be removed | Remove only an open signer |
| Invitations can only be resent while the document is sent or viewed | The document is still a draft, or it is already closed |
| Please wait a few seconds before sending again | The send, remind, or resend rate limit |
| Hourly document-creation limit reached | Wait, or raise Max documents created per hour in Settings |
| Could not attach the tag | The document already has five tags |
| Field | Why it can be empty |
|---|
SIGNING_URL | Turned off in Settings, or the person already signed or declined |
TEMPLATE_ID | The document was not created from a template after the addon was active |
SOURCE_FORM_TITLE | That hook does not include a title. SOURCE and SOURCE_FORM_ID may still be set |
FIELD_* | Field values are turned off, or the template variable has no value |
| Signer arrays | The document has no signers left. Signer removed still includes the removed person in SIGNER_* |